Frequently Asked Questions (FAQ)
How do I...
- Report an emergency?
- Report a non-emergency?
- Apply for a Firearms License?
- Apply for Special Duty Policing?
- Determine the outcome of a court case?
- Find the answer regarding a Tenant/Landlord inquiry?
- Have a Criminal Record Check completed?
- Pay my fine online?
- Prevent false alarms?
- Receive assistance regarding a spouse/common law separation property dispute?
- Request a Police Report?
- Retrieve a vehicle from the City Impound Lot?
- File a complaint against the Saskatoon Police Service or a particular police officer?
- Give a compliment to the Saskatoon Police Service or a particular police officer?
How do I report...
- Report a missing person?
- Report a drug house?
- Report a stolen bike?
- Report a used needle that I have found?
- Report a vehicle collision?
- Report an impaired driver?
- Report child pornography on-line?
- Report graffiti?
- Report that someone has parked in my private parking space?
- Report threatening or harassing phone calls?
How do I protect...
- Protect my children from internet risks?
- Protect my home?
- Protect my business?
- Protect my vehicle?
- Protect myself from fraud?
Report an emergency?
Dial 9-1-1 for police, fire or medical emergencies when immediate action is required: a life or property is in danger, a crime is in progress, or you have a medical emergency.
If you are unsure how serious an incident is, dial 9-1-1 and the call-taker will advise whether or not it is an emergency. If it is not an emergency, they will ask you to call back on the non-emergency line.
When calling 9-1-1, stay calm. You will be connected to a call-taker at a public safety answering point. When your call is answered, the call-taker will automatically see a display of your phone number and address or land location (cell phones do not provide name, number or location). To ensure the proper response to the emergency, you will be asked:
- The nature of your emergency – the call-taker will determine what agency you require (police, fire or ambulance),
- To verify the address or land location you are calling from – where is the emergency?
- To verify the telephone number you are calling from.
Call-takers are trained to ask specific questions. Please answer the question the best that you can. While call-takers are asking you questions, the information is being relayed via computer to dispatchers while emergency personnel are on their way to help you. By providing clear information about the nature of the emergency, you will help ensure a fast and efficient response.
On rare occasions, you may get a recorded message when dialing 9-1-1. DO NOT HANG UP. Your call will be answered as soon as a call-taker is available. All 9-1-1 calls are recorded.
Saskatoon Police Service Communications Section is the PSAP (Public Safety Answering Point) for the central portion of the province. Other PSAP’s in the province are Regina and Prince Albert.
If you call 9-1-1 accidentally, stay on the line and tell the call-taker is was an accident. If you hang up, we don’t know if you are okay and we will have to call back or send police to check on you.
- Don’t program 9-1-1 into your telephone.
- Keep your cell phone in a safe place to prevent accidental calls.
- Never dial 9-1-1 as a joke.
- Do not call 9-1-1 for general inquiries.
- Always keep cordless phones fully charged.
- Teach children how to use 9-1-1 properly. It is not a toy.
Deaf and hearing/speech impaired callers can dial 9-1-1 through TTY (telephone typewriter) units. Callers who do not have TTY should dial 9-1-1 from a landline telephone. Do not hang up.
Payphones provide free access to the 9-1-1 system.
Report a non-emergency?
306-975-8300 is to be used for all non-emergency situations, where an immediate response or dispatch of the police is not required. This can include circumstances that you feel are suspicious or crimes where the offender has left.
The use of the non-emergency reporting line helps to keep the 9-1-1 lines available for people reporting an emergency situation.
Report a missing person?
Further information about the process of reporting a missing person is available at: http://www.sacp.ca/missing/
Report a drug house?
Please phone Crime Stoppers at 1-800-222-8477 and explain what you've seen at a particular address, or call the Drug Unit at 306-975-8345 and speak to an investigator.
Either way, your identity will remain anonymous.
Report a stolen bike?
Reports for theft of bike without a suspect can, and are recommended to be done online.
Once your serial number has been entered into our computer system, if your bike is located, you will be contacted.
If you have already reported the theft/loss contact Lost & Found.
All lost articles turned into the City of Saskatoon or Saskatoon Police Service are retained at theLost & Found Department.
76 - 25th Street East
Open to the public between 10:00am - 12:00pm and 1:00pm - 4:00pm, Monday - Friday (closed on Public and Civic Holidays)
Report a used needle that I have found?
Report to the Needle Pickup Line 306-975-3030.
Report a vehicle collision?
If you are involved in a motor vehicle collision that meets all these conditions:
- no one is physically injured
- all involved vehicles can still be safely driven
- all of the vehicles are registered in Saskatchewan
- there is no indication anyone was engaged in criminal driving activities (ie: impaired driving, hit & run)
Move the damaged vehicles off the roadway to avoid impeding traffic. Exchange information at the side of the road. Information required from the individuals involved includes:
- driver's licence number
- vehicle licence plate number
- current time, date, and location
Report the incident directly to Saskatchewan Government Insurance without notifying the police. SGI can receive the information via the Dial-a-Claim service at 306-683-2100, or on their website at www.sgi.sk.ca.
If any of the above conditions are not met (someone is injured, at least one vehicle is not drivable, at least one vehicle is from outside Saskatchewan, or you suspect criminal activity), you must call the Saskatoon Police Service at 306-975-8300 to have an officer attend.
Please consider your safety, and the public's safety, when waiting for an officer to arrive. If you can safely move your vehicle off the roadway to avoid impeding traffic, please do so.
Anytime you are involved in a collision with another vehicle, person or private property, you are legally obligated to provide your contact information, including driver's license number and vehicle license plate number, to anyone else involved. Failure to do so is an offense and you may be charged.
Hit & Run Collisions
If you, or your property, are struck by a vehicle and that vehicle or its operator leaves the scene without providing the necessary information, you must report the matter to the Saskatoon Police Service before SGI can process your claim. Reports can be made at the Service Center (front desk) of the Saskatoon Police Service headquarters building located at 76 25th Street East daily from 7:00 am to 11:00 pm.
Anytime you are involved in a collision where someone is hurt, the offending vehicle flees the scene, or you suspect another driver may be impaired or engaged in other criminal activity, dial 911 and report the matter immediately. Whenever possible, provide a description of the vehicle (including make, model, style of vehicle, color, distinguishing characteristics, license plate number) as well as the location and last known direction of travel, and a description of the occupant(s) if possible. Your assistance in providing as much information is greatly appreciated and may assist the investigation.
Report an impaired driver?
Additional information about the RID (Report Impaired Drivers) program can be found here.
Report child pornography on-line?
If you know about a child who is in immediate danger or risk, call 9-1-1 or 306-975-8300.
Sexual exploitation of children can be reported on-line at https://www.cybertip.ca/app/en/report
Reporting Graffiti (after the fact):
- Report the graffiti online
Reporting Graffiti in progress:
- Call 9-1-1
- Stay on the line with the call taker and keep the suspects in sight without putting yourself in danger.
- Attempt to get a physical description as well as clothing description of the suspects.
- Indicate the graffiti tools the suspects are using (i.e. marker, spray).
Report that someone has parked in my private parking space?
Police do not have the authority to tow vehicles from private property, however, tickets for private parking can be issued by the parking commissionaires.Call the Parking Office at 306-975-8344
Open Mon-Sat 8:00am - 11:00pm, 9:00am - 5:00pm Sunday.
Questions about an issued parking ticket(s)? 306-975-2400 at City Hall.
Report threatening or harassing phone calls?
Trace 5 calls using *57. Keep a log detailing the date/time/anything said. Once the 5th call has been traced, attend to the service centre of the police station to file a report and the investigating officer will contact SaskTel security for the traced information.
If you are in immediate danger, call the Police at 306-975-8300 or 9-1-1.
Protect my children from internet risks?
Tips and information about Internet Safety can be found here: Internet Safety
Protect my home?
Information on Home Security can be found here: Home Security
Protect my business?
Lighting: Proper lighting of the entryway, businesses, and compounds are a significant deterrent to would be criminals. Adequate lighting at night makes opportunistic thieves uncomfortable and makes it easier for people passing by to spot them, or for them or their vehicle to be spotted on camera. Having the interior of a compound lit in addition to the perimeter, is equally beneficial.
Locks: Ensure proper locks on all your property. Areas that require additional security should have deadbolts and other measures taken. The simple rule is the greater the value, the more secure the property should be left. Ensure employees are securing your valuables whether it be equipment or cash. Trailers should be locked at the hitch when possible to prevent them from being towed away.
Alarms: Alarms are significant deterrent. Monitored alarms are best but even an audible alarm if that is all that is in your budget is a significant deterrent in theft prevention.
Serial numbers: All tools, vehicles, trailers and items of value should have their serial numbers recorded. If you don’t yet have a system, start one today. Photographs of serial numbers are a start until a paper system can be created. If you have recreational vehicles, record the serial numbers of items inside (i.e. televisions). Police often recover stolen property and can return it sooner, as well as successfully prosecute, if you have recorded a serial number.
Security Cameras: Just like alarms, security cameras can be a significant deterrent. To be effective, they must be positioned correctly and have adequate lighting in the evening. The chances of catching someone increase exponentially when a well-lit image is obtained as opposed to a blurry, dark photo taken at a distance.
Signage: Put up visible, large signs indicating cameras and alarms are present. Why would someone risk police apprehension when another lot with similar property isn’t alarmed or doesn’t have cameras?
Remove valuables: Remove valuables from the vehicles and place them in the trunk. Never leave keys in the vehicle.
Report: Police cannot be everywhere at once. Report all thefts, break and enters and suspicious activities. You know your area and your neighbors better than anyone. If something is out of the ordinary, the police want to know.
Protect my vehicle?
Information on vehicle theft prevention can be found at http://www.sgi.sk.ca/individuals/claims/prevent/
Protect myself from fraud?
Information and tips on how to protect yourself from fraud can be found on the Economic Crime Section page.
Additional information on how to recognize and identify frauds and scams can be found here: Fraud Prevention.
Apply for a Firearms License?
Call RCMP Firearms Office 1-800-731-4000 or 306-975-4487 or their website at http://www.cfc-cafc.gc.ca.
Apply for Special Duty Policing?
Information on how to obtain Special Duty Policing for events can be found here
Determine the outcome of a court case?
Phone the court clerk at the Provincial Court House at 306-933-7052.
Find the answer regarding a Tenant/Landlord inquiry?
Contact the Office of Residential Tenancies at 306-933-5680
Have a Criminal Record Check completed?
Information on how to have a Criminal Record Check completed can be found here.
Pay my fine online?
Summary Offence Tickets issued in the Province of Saskatchewan can be paid on the Saskatchewan Justice website.
Prevent false alarms?
Information for false alarm prevention can be found via the False Alarm Reduction Association at http://www.faraonline.org
Receive assistance regarding a spouse/common law separation property dispute?
Contact a lawyer. Police will assist with the retrieval of personal property only - clothing, personal hygiene items, medications, etc
Request a Police Report?
Call the Criminal Occurrence Security Check Office during regular office hours:8:00am - 4:00pm, Monday-Friday (Closed stats)
After hours please leave a message and we will be happy to return your call.
Retrieve a vehicle from the City Impound Lot?
Information regarding retrieving a vehicle from the city impound lot can be found on the City of Saskatoon website
File a complaint against the Saskatoon Police Service or a particular police officer?
Members of the public wishing to make a complaint regarding police have three options to choose from.
- The Saskatoon Police Service Professional Standards Unit at 306-975-3582
- The Saskatchewan Public Complaints Commission or call 1-866-256-6194
- The FSIN's Special Investigations Unit at 1-877-353-3746 or 306-665-2240
For more ways to make a complaint and the steps that follow, please visit our Professional Standards page.
Give a compliment to the Saskatoon Police Service or a particular police officer?
Your feedback is critical and we encourage you to let us know when you want to recognize the officers that serve and protect you.
Please send an email outlining the date, time, and circumstances leading to your compliment to 'PoliceService@Saskatoon.ca' or mail a letter containing the information to:Chief Troy Cooper
Saskatoon Police Service
Saskatoon, SK S7K 3R6